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Real-Time Emergency Response Management

client

Developer of software used to manage real-time responses to emergency situations

application under test

Client/server emergency response management software

engagement description

Testware provided test planning, test automation and functional testing services to this client for two years.

This client did not have any internal testing resources and thus outsourced all of its testing work to Testware.

All testing work was performed at Testware's office. Trips to the client's site were made whenever project needs dictated in-person meetings necessary, approximately once per month.

specific tasks performed

established a test lab in Testware's office which replicated the production environment
analyzed the emergency response management software package and its documentation, then implemented a structured testing process, including a master test plan and detailed test procedures for functional, scenario and installation testing
executed test procedures against multiple builds and reported results via email and a Web-based bug tracking system
worked closely with the development team to duplicate, troubleshoot and debug problems
performed a test automation feasibility study; implemented automated regression test scripts for selected parts of the software based on the study

technologies

Windows NT Server
multiple Windows 95, 98, NT clients
Borland Delphi development platform, Microsoft FoxPro
Gensym expert system
Borland SilkTest