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Web-Based Customer Relationship Management (CRM) System

client

Provider of a Web-based CRM system

application under test

Web-based CRM system that allowed the formation of individualized relationships with customers, and provided users with the information and processes necessary to know their customers, understand their needs, and effectively build relationships

engagement description

Testware provided performance testing services for the initial release of the application. All testing work was performed in Testware's in-house test lab.

specific tasks performed

developed performance test plan and scenarios based on user and development input
designed and executed automated performance tests over many system builds
analyzed performance test results, created reports, presented reports to management

technologies

Borland SilkPerformer
Windows NT Server, Workstation
Internet Explorer 4.x, 5.x browsers
Netscape Enterprise 4.1 Web server
Java Server Pages (JSP)
Microsoft Office